Order cancellation
The user can cancel the order by calling us on 2397103761 or by e-mail at evgeniashop1@gmail.com then be informed about the options it has, according to the order stage of development. If the products are already on the conveyor, the user is obliged to pay the shipping cost (sending to the client and back to the company).
Withdrawal / Returns Product / Warranty
In case of refund no refund, but their replacement or substitution with another product of equal value if exhausted. The return costs of the parcel to the company, and the new shipping costs charged to the customer, not the company. To offer products no changes are made.
Returns are accepted if:
The user can communicate on the same day or next working day in the shop, indicating date / number of purchase receipt, and the reasons of the return.
The products are in the same condition as received, but that they be unsealed or has violated the packaging.
The product is accompanied by a photocopy of a retail receipt or packing slip, if it concerns an invoice.
The product is accompanied by a user note the reason for the return, and the description of any other features of equal value product with which wishes to replace it (eg another color, size, etc.). Also, the user can ask the credit of the amount of product value that is returned to use in the future and at the latest within six months from the date of the return document.
Have received from the shop written return authorization, which is sent to the e-mail that has been stated in the order form.
Given that they meet the above requirements, the address to which they must be sent back to the products are:
Evgenia dress with style, 570 14,G.Papandreou 25, Thessaloniki Stavros. (Tel. 2397103761)
To avoid inconvenience, the user it is advisable to carefully check the time of delivery of the order, the condition of the products and their packaging intact, in order to detect any obvious defects (eg broken goods, etc.). If a defect is found, you must contact the customer in our store immediately after delivery the same day or next working day, or sto Tlf: 2397103761 or e-mail evgeniashop1@gmail.com
All packages sent from the store are checked before sending and sealed accordingly. In case the user finds an error, you must express its reservations in writing to e-mail, attaching a photo of the product in the condition it was received, and immediately contact the store within 24 hours from the time of delivery.
If there is something wrong about the content of the order or a malfunction in the commodity, return costs shall be borne by the shop, if the merchandise is returned within 5 working days from the date of receipt.
If a product has a manufacturing defect returned to the shop costs. Returns from abroad will be by mail and will be returned to the user the shipping costs will be paid when we receive the product. The faulty product repaired or replaced accordingly and back again with the Branch expenses. If not replaced, the user will get another product of equal value. To accept a return for repair / replacement must wear not from misuse of the product. If it is established that the damage due to misuse by the customer, the product is returned in the same condition that we received, and the shipping costs in this case are charged to the customer.
